§ 20. PERFORMANCE EVALUATION.

(a)

Special evaluation sessions may be held at any time during the term of the franchise at the request of the City, upon reasonable notice to the Grantee. The intent of this paragraph is to provide an opportunity for the Council to air any performance problems at a public forum after all other negotiation processes have resulted in no agreement or solution.

(b)

All evaluation sessions shall be open to the public and announced in a newspaper of general circulation in accordance with public notice.

(c)

Topics which may be addressed at any scheduled or special evaluation session may include, but not limited to, system performance, Grantee compliance with this franchise, customer service and complaint response, subscriber privacy, franchise fees, penalties, applications of new technologies, judicial and FCC filings, and line extensions. At the five year anniversary of this agreement, a specific review may be scheduled, in open Council session, to discuss the telecommunications needs of the community, advances in technology or other mutually agreeable items which may need to be discussed.

(d)

During the review and evaluation by the City, the Grantee shall cooperate with the City and shall provide such information and documents as the City may need to reasonably perform its review. The Grantee will be required to provide those documents which are normally available to the Grantee. The intent is that the Grantor can not ask the Grantee to spend extra time and money to formulate documents which are not in a system-wide format.