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 Burlington
 Code of Ordinances
 Appendix C. CATV ORDINANCE

  § 30. INSTALLATIONS, CONNECTIONS, OTHER GRANTEE SERVICES.  

Latest version.

  • (a)

    Standard installations. Standard installation shall consist of a subscriber connection not exceeding one hundred and eighty-eight (188) feet from a single point or pedestal attachment to the customer's residence. Service in excess of one hundred and eighty-eight (188) feet or of a nonstandard nature will be billed to the requester. The desire of the subscriber as to the point of entry into the residence shall be observed whenever possible, subject to the Grantee's good-faith judgment in regard to, but limited to, safety, efficiency and system performance. The Grantee shall use due care in the process of installation and shall repair any damage to the subscriber's property caused by said installation. Such restoration shall be undertaken within a reasonable time after the damage is incurred and shall be completed as soon as possible thereafter, said time not to exceed fifteen (15) days, weather permitting.

    (b)

    Antennas and antenna switches. The Grantee shall not, as a condition to providing cable communications service, require any subscriber or potential subscriber to remove any existing antenna structures for the receipt of over-the-air television signals.

    (c)

    Lockout devices. The Grantee shall provide to the subscribers information concerning the availability of a lockout device for use by a subscriber. The Grantee reserves the right to require a reasonable deposit for the use of this device. The lockout device described herein shall be made available to all subscribers requesting it, beginning with the passage of this franchise.

    (d)

    Reconnection. The Grantee shall restore service to customers wishing restoration of service, provided the customer shall first satisfy any previous obligations owned. Further, any such Reconnection may be on terms and conditions established by the Grantee.

    (e)

    Free disconnections. Subscribers shall have the right to have cable service disconnected without charge therefor, not withstanding transfer fees currently in effect. Such disconnection shall be made as soon as practicable. A pro-rata refund of unused service charges shall be paid to the customer within forty-five (45) days from the date of termination of service.

    (f)

    Delinquent accounts. The Grantee shall use its good faith efforts to collect delinquent subscriber accounts. Whenever possible, the Grantee shall provide the customer with at least seven (7) working days written notice prior to disconnection.

    (g)

    Emergency use of facilities. The Grantee shall provide emergency alert capability pursuant [to] the 1992 Cable Act § 16(b), Communications Act of 1934 § 624(g), 47 U.S.C. 544(g).